If you receive a faulty or damaged product confirmed by us, we will provide replacement. Refund only be given when the product is out of stock.
For 30 days change mind returns, following conditions apply:
Definition of 30 days: the date starts from when your order is dispatched from our warehouse.
If you exercise your rights under the 30-day Money Back Guarantee, you:
(a) must notify us in writing of the exercise of your rights under the 30-day Money Back Guarantee within thirty (30) days of the item or product being delivered to you;
(b) must provide us with proof of purchase;
(c) must return the item or product to us in its brand new condition and in its original packaging;
(d) are not entitled to make any claim for the breach of any warranty.
HOW TO RETURN AN PRODUCT:
- Follow the instructions found here: Raystreak Return Process
- Ship back to us at:
7632 Woodwind Dr. #102
Huntington Beach, CA. 92647
No return will be allowed without a written return authorization number (RA#) and may be subject to a 15% restocking fee. Simply contact us for an RA# by emailing [email protected], mail the product back with an explanation for the return; along with a copy of your receipt and RA# on package.
We suggest that you ship back returns with tracking and or insurance.
Surftech is not responsible for packages which are lost, damaged, or stolen in transit.