RAYSTREAK USA’s online store provides flat rate shipping on all orders*
|Shipping to:||Acc/Paddles/Bags||Surfboard 6’0||Surfboard 7’0||Surfboard 8’0||SUP/9’0|
Hawaii, Alaska, & Puerto Rico:
Hawaii, Alaska, and Puerto Rico are considered remote destinations when shipping surfboards, bodyboards, skimboards, and other larger items. Before ordering, it is recommended that you send us over an email to [email protected] to request a quote. Smaller items such as t-shirts, clothing, and other accessories typically follow our normal domestic shipping policy. Select the appropriate method of shipping during checkout.
1. Order Confirmation. Once your order has been placed and your payment has been confirmed you will be sent an email to confirm your order.
2. Order Completed. Once the order has been confirmed and sent to our warehouse you will be sent an email to say your order is complete.
3. Shipped. Once your order has been shipped you will receive an email with the tracking number.
Shipping usually occurs within 3 working days of placing your order and takes between 7-15 days for delivery.
In the event that the product you purchased online is defective and requires any form of warranty, you need to contact our Customer Care team us straight away by phoning:+1 (619) 798 6966 or email [email protected]. Our Customer Care team will then inform you how to return the product.
Please note that a change in mind does not constitute an acceptable reason for return in our mind.
You have 30 days from the receipt of the online shipment to return any defective item for credit or exchange, provided the merchandise is unused, in original condition, and is returned in the original shipping container.